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SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
ABOUT US
Tianwei Saili is a smart manufacturing automation equipment manufacturer and solution provider integrating technology research, development, production and sales. Professional research and development of new energy equipment and medical protective equipment with the domestic leading level. Products are widely used in: new energy, medical and health industries. The company strictly follows the ISO9001 quality certification and ISO14001 environmental management system, and the modern management model improves the reputation of the "TWSL" brand.
Tianwei Saili advocates team spirit and values talents. It not only successfully applies new materials, new technologies and new processes, but also has a high-quality management team, high-level technical developers and a large number of well-trained skilled workers. Existing markets have covered all parts of the country, overseas business expansion has taken shape, and Tianwei Saili's huge technical support and after-sales service network has been shared. As long as there are "TWSL" series equipment, there is strong technical support and good after-sales service from Songke Pioneer.
Following the trend of Chinese enterprise development, adhering to the spirit of pioneering and innovative, leading the new development of the industry, and striving to become a world-renowned supplier of automation equipment. Tianwei Saili is willing to provide users with all-round, diversified and wide-level services, and is willing to sincerely cooperate with colleagues from all walks of life to create brilliant.
COMPANY CULTURE
Purpose
satisfy customer needs wholeheartedly
Spirit
Honest and pragmatic, pioneering and innovative, and bravely climbing the peak
ldea
People-oriented, innovative leadership, excellence
Tianwei Saili advocates team spirit and values talents. It not only successfully applies new materials, new technologies and new processes, but also has a high-quality management team, high-level technical developers and a large number of well-trained skilled workers. As long as there are "TWSL" series equipment, there is strong technical support and good after-sales service from Songke Pioneer.
If you encounter questions or have any comments during the cooperation process, you can consult and feedback through our customer service center. Our commitment is to respond promptly and accurately to customer requirements, be honest and trustworthy to customers, provide thoughtful service, and be committed to Continuously improve the quality of service; your satisfaction is the goal and direction of our work./span>
