SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
The daily maintenance and maintenance of the plane mask machine is very important. At ordinary times, we often carry out irregular maintenance on the mask machine, which can make the mask machine more efficient, and also make the safety of workers greatly improved.
The mask machine can be maintained according to the following aspects. It is necessary to shut down the machine during maintenance.

1. Ultrasonic system
We need to check in advance whether the system of the ultrasonic mask machine is always clean, especially the ultrasonic electric box, welding head and vibrator must be kept dry and clean. We need to check whether the connecting line is firm and neat. In addition, we need to pay attention to observe the changes of the voltmeter and ammeter pointer on the ultrasonic electric box when we check the wear degree of the ultrasonic welding head Range.
2. Pneumatic system
The air filter cup of the mask machine equipment needs to be checked to see if there is water drainage. In addition, the water should be drained to the air compressor by the way. For areas with high humidity, the water should be drained to the air compressor every day, so as to check whether there is air leakage in all gas pipes and cylinders, so as to ensure that the equipment can operate normally during operation.
3. Appearance
Our masks are worn on the face, and medical masks need to follow doctors into the operating room. Therefore, the production of masks requires high requirements on the cleanliness of mask machines. Therefore, basically, we need to arrange some special cleaning personnel to clean and maintain mask machines after work. Clean the working surface of the equipment and the plate for the mask. However, it should be noted that the equipment can not be washed directly with water. At this time, it is necessary to use alcohol and some volatile cleaning liquid to clean the mask machine.
4. Electrical system
Check whether the circuit connector of the mask machine is loose, whether the main power line and branch signal line are worn or aged, whether the power line is in a dry environment, and whether the exhaust fan on the equipment can work normally.
5. Transmission system
Transmission system includes motor, gear, reducer, sprocket, chain, conveyor belt and other main parts. We need to timely check whether the motor is attached with dust or other items that affect heat dissipation, whether the gears and sprockets are oiled, if there are really some attachments, we need to clean them, whether the tightness of the chain is appropriate, whether the connecting screws between various transmission parts are loose, and whether the lubricating oil of the reducer is enough. Generally, we need to clean every 1000-1500 hours The machine and equipment should be replaced once.
6. Antirust
Corrosive liquids and objects, including sweat, are not allowed to stick on the flat mask machine. Because sweat is easy to cause the parts on the equipment to rust. If the equipment does not work for a long time, it is necessary to apply anti rust oil on the transmission system and easily rusted parts of the mask.
HOT INFO
天威赛利是壹家集技术研究、开发、生产和销售为壹体的智能制造自动化设备制造商和方案解决商。专业研发具有国内领先水平的新能源装备和医疗防护装备。产品广泛用于:新能源,医疗卫生等行业。公司严格的按照ISO9001质量认证及ISO14001环境管理体系,现代化的管理模式提高“TWSL”品牌的知名度。
At present, the types of protective masks on the market include bandage type, inner ear type, outer ear type, etc. the production of these masks requires the use of mask machine. There are many steps